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Job Description:

Under the direction of the AVP of Case Management, the Assistant Director Case Management will assist the Assistant Vice Presidents of Case Management in the supervision of case managers working within Unaccompanied Children Program. This staff will audit the quality of the case management procedures to ensure consistent and high quality services for all youth.


  • Regular hours entail 9:00am - 5:00pm
  • Monday - Friday. Must be flexible to meet program needs
  • Evenings and weekends may be required

  • Coordinate and oversee each minors assessment, individual service plan, family reunification, and discharge
  • Train, supervise, and lead up to 12 case managers at a given time
  • Submit daily ORR required reports
  • Carry a small caseload (as assigned)
  • Responsible for case management services for unaccompanied children
  • Ensure all services provided to each minor are properly documented in each case file and UC Portal
  • Manage daily operations of case managers
  • Coordinate training and supervision of case managers
  • Respond to client emergencies within or outside work hours
  • Coordinate initial intake requirements with clinicians, case managers, and other staff as needed
  • Provide weekly supervision to each case manager
  • Participate in weekly staffing meetings with clinicians, case managers, case coordinator, and other ORR staff
  • Attend required training
  • Read required books
  • Responsible for complying with rules and regulations governing access to Protected Health Information under HIPAA. Access to Protected Health Information is limited to the extent required to perform responsibilities effectively and efficiently. No access will be permitted unnecessarily. These essential job functions dictate the level of access, use, and disclosure of confidential information
  • Perform other duties as requested by your immediate supervisor or the Chief Executive Officer
  • Experience and Skills:

  • Masters degree in relevant behavioral/social sciences field preferred
  • Bachelors degree in social work, counseling, education or other human services profession required
  • NYC ACS or private agency child welfare experience required
  • Familiarity with OCFS, OMRDD, OMH, and other relevant municipal and state agencies
  • Strong skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook applications
  • Flexibility to work when the families are available to meet
  • Ability to work well with people from many cultures including recent immigrants, non-English speakers, and LGBTQ children
  • Willingness to travel within the 5 boroughs of New York City
  • NYS Drivers License preferred
  • Ability to travel to other agency locations as required

  • Word processing: Including responding to e-mails, composing letters, completing computerized documentation, transcribing minutes for meetings, etc.: This involves sitting at a computer for several hours a day
  • Completing paperwork -Such as copying, stapling as needed
  • Must be able to lift up to 50 pounds
  • Sit/ride in vehicles, busses, subways, trains, plains - public transportation for lengthy periods of time
  • Walk up/down stairs as needed
  • Walk to enter/exit subway and other public transportation as needed
  • Walk several blocks to get to required location
  • Benefits

    As a full time benefits position, staff is eligible to enroll in medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and 401(k) benefits.

    We maintain a drug-free workplace and perform pre-employment drug testing.

    Associated topics: administrative coordinator, assistant, chief operations officer, document, facilities, front office, food, operation, operational assistant, operations director

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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