Assistant Manager - Broadway Sansome
Employment Type: Full-Time
Job Summary: The Assistant Manager assists the Property Manager in managing all aspects of daily building operations. Responsibilities include office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail.
Status: Full-time, Nonexempt
Location: Financial District, San Francisco
Hours: Monday through Friday, 8:30 a.m. â€“ 5:00 p.m.
Salary: DOE; Comprehensive benefit
The Organization:A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Franciscoâ€™s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
General Job Responsibilities:
Property ManagementAssist the Property Manager with the overall operation of the buildingUse Yardi to print reports and enter re-certification informationCreate and maintain tenant files, applicant waiting list, and transfer listAssist with paperwork for housing application and rent collection processAssist with bank depositsAssist with processing applications, move-ins, move-outs, and certificationsAssist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reportsResponsible for managing the building when the Property Manager is off-site
Tenant RelationsEducate residents about and enforce compliance with regulations, lease provisions, and house rulesAddress tenant requests/disputes and respond to building emergenciesAssist tenants and perform other duties as required for successful operation of buildingSupport Property Manager as neededForward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator
Office ManagementProcess applications, photocopying, faxing, and filingProcess invoices and send to Property Supervisor for approvalProcess daily mail and screen incoming phone callsOrder office supplies, fill out maintenance work orders, and distribute memos and noticesMaintain orderliness of front entrance, lobby, and adjoining rooms/areas
Knowledge, Skills, and Experience:Pleasant and professional manner with calm dispositionAbility to work with people of diverse social, economic, and ethnic backgroundsAbility to work independently and exercise own judgment in problem-solvingGood written and verbal communication skillsAbility to adjust to changing situations and work under pressureExcellent interpersonal and organizational skillsWorking knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyage or other property management software
Minimum Qualifications:High School Diploma or GED equivalentTwo (2) year prior experience in residential property management Detail-oriented with experience processing paperworkSensitivity to issues facing low-income, disabled, and elderly populations
Preferred Qualifications:Familiarity/prior experience with low-income/affordable residential property managementPrior experience YARDI VoyagerExperience in Affordable HousingBilingual in Chinese (Cantonese or Mandarin) and EnglishPrior experience with Recertification and vacancy processing
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