Testing Required: Please submit your application online prior to testing. A typing test must be passed with 35 wpm or more before an application will be reviewed. If you do not have a current typing score on file, please visit Workforce Solutions, 202 Henry O. Flipper St., San Angelo, TX, 76903. If you do not live in the San Angelo area, please visit your local Workforce Solutions. Please request Workforce Solutions to email your passing results to: hr@cosatx. us
NOTE: Testing must be complete prior to position closing.
GENERAL PURPOSE:Performs a variety of administrative and clerical support functions on behalf of the City's WIC Program; responds to program inquiries and provides customer service to the public; screens and verifies the eligibility of program applicants; explains and issues benefits cards to program participants; prepares and maintains participant records; and performs other related duties.
DUTIES:Screens WIC applicants for valid proof of identity, residential address, identity, custody and other frames of eligibility verification. Operates a computer terminal, utilizing the paperless Texas Integrated Network (TXIN) software, entering and retrieving data and interpreting and responding to computer messages. Follows the Texas Department of State Health Services WIC policies and procedures. Must complete trainings throughout the year to comply with HHSC rules and regulations. Accesses the Mosaic Help Desk for changes or issues with participant computer data as needed. Monitors operation to identify and resolve issues. Follows WIC State Agency computer processing procedures. Operates peripheral electronic devices i. e. EBT Reader/Writer, to download food benefits electronically to the Texas EBT WIC card. Issues and instructs participants regarding the use of their WIC EBT card. Explains the different benefit food packages to applicants and informs them of the WIC allowable foods. Answers a large volume of incoming calls. Monitors operation of the EBT Reader/Writer to identify and resolve issues. Receives and dispenses communications per fax, telephone and sees a large amount of individual walk-ins with inquiries and/or random requests for information. Refers individuals to the appropriate health care resources and to other agencies for further information and assistance. Prepares reports. Responsible for participant reminders and missed appointments. Must maintain client confidentiality. Communicates all evidence or suspicion of fraud or child abuse to the appropriate authorities immediately. Responds to inquiries regarding WIC clerical policies, programs and eligibility requirements. Schedules and coordinates participant/applicant appointments. Provides individuals with referrals to other resources and/or agencies. Participates in WIC outreach activities, as assigned, which might take place outside of normal hours. Must be able to work Monday through Thursday, 7:00 am to 12:00 pm and 1:00 to 6:00 pm; and the first Saturday of the month from 8:00 am to 12:00 pm.
MINIMUM STANDARDS & ESSENTIAL JOB FUNCTIONS:High School Diploma or equivalent; and one year general office experience; or an equivalent combination of education and experience. Bilingual preferred. Must be able to travel to satellite clinics as needed. Required knowledge of: Department operations, policies and procedures. General office equipment and standard computer software applications. Customer service standards and protocol. Maintaining client confidentiality. Required skill in: Must be able to type a minimum of 35 wpm. Answering a large volume of incoming calls, greeting visitors and providing optimal customer service. Responding to inquiries regarding program services, policies and eligibility requirements. Required skills in performing a variety of clerical and administrative functions in support of the WIC program. Must be able to support a woman's decision to breastfeed. Screening applicants, verifying applicant eligibility and issuing benefit cards to program participants. Performing accurate data entry and preparing, updating and maintaining case information. Establishing and maintaining cooperative working relationships with other staff, outside agencies, clients, and the general public. Work is performed in a standard office environment. Subject to sitting, standing, walking, bending, reaching and lifting objects up to 20 pounds. Exposure to infectious diseases and potentially irate members of the public is involved. A valid driver license with a good driving record is required.
Job postings may be withdrawn at any time at direction of the City Manager.