Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year - and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain's New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!
We are looking for a dynamic Family Worker to join our team and provide a variety of supportive services and case management activities for participating families participating in order to ensure child safety, well-being, and family stability.
Reports To: SOCIAL WORK SUPERVISOR
Location: 685 East 187th St. Room 201 Bronx, NY 10458
Hours: 35 hours, exempt
* Create and maintain linkages to important community resources and assist families in accessing these services such as medical and mental healthcare, housing, childcare, and public benefits.
* Attend community-based and funder-provided training and informational sessions and share out knowledge and resources gained with staff and participants.
* Accompany participants to designated meetings and appointments for educational or medical purposes, and/or to government and social service agencies in order to assist and encourage families in their progress towards meeting goals.
* Assist the Case Planner to conduct home and office visits with families to monitor child safety and ensure family stability, where indicated.
* Engage in crisis intervention activities as needed during periods of family instability, de-escalating conflict and ensuring safety.
* Attend and participate in program staff meetings, as well as related agency training as appropriate.
* Support the Solution Based Casework interventions with all families.
* Complete statistical/written reports in required databases (Connections and PROMIS) and write progress notes for contacts made with participants, including summaries as needed.
* Perform other duties as assigned.
* Works to create and support a respectful and collegial environment.
* Creates, embodies and supports a learning environment, regularly participating in training and professional development to augment case management skills and knowledge.
* Offers and receives feedback and suggestions in a strength-based and constructive manner.
* Dedicated to being a team player and active contributor to the achievement the vision and mission of the program.
* Energetic, empathic, honest, genuine, professional, creative and committed to making a difference with families, in the community, and within both the program and agency.
* High School diploma required; Associate's or Bachelor's degree in Human Services or related field preferred.
* At least one year of related experience with families in a community-based setting preferred.
* Bilingual in English/Spanish preferred.
* Must be able to travel and feel comfortable making home visits throughout the Bronx.
* Willingness to understand and be sensitive to varied cultures & backgrounds.
* Must have a proven record of successfully navigating New York City entitlement programs.
* Must work a maximum of two evenings per week.
* Must work with participants from a strength-based, youth and family development approach.
General Requirements: All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.
Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.
Associated topics: chaplain, community participating, community service, community support, coordinator, customer service, event organizer, project, staff, teacher