Information Receptionist

Employment Type

: Full-Time


: Miscellaneous

VACANCY ANNOUNCEMENT PDS-2020-18 Information Receptionist AD-0304-06 Opening Date: 05/18/2020 Closing Date: 06/01/2020 Interviews will be via WebEx during the COVID-19 closure Number of vacancies: 01 Who may apply: U.S. Citizens and those authorized to work in the United States Starting Salary: AD06 $43,798 - $56,939 (equivalent to GS-6) PDS Overview: The Public Defender Service for the District of Columbia (PDS) is a federally funded, independent organization governed by an eleven-member Board of Trustees. PDS provides legal representation to individuals facing a loss of freedom in the local criminal, delinquency, and mental health systems in the District of Columbia. PDSs approximately 214 employees, comprised of attorneys, social workers, investigative specialists, administrative, and technical staff, collaborate with each other to advance the PDS mission. PDSs main office is located at 633 Indiana Avenue, NW, Washington, D.C. District of Columbia residency is not a requirement for employment. Employment at the Public Defender Service (PDS) is neither federal nor District of Columbia government employment, and all employees are at-will. Division Description: As part of PDSs holistic approach to public defense, the Community Defender Division provides services to adults and children, primarily those who are in the post-adjudication stage of a criminal or juvenile delinquency case in the District of Columbia Superior Court. In the context of evolving concepts of holistic public defense, PDS is seeking to identify and implement enhancements to CDDs mission and operations. CDD currently provides its services through two specialized programs the Prisoner & Reentry Legal Services (PRLS) program for adult clients and the Juvenile Services Program (JSP) for juvenile clients. For adult clients, PRLS responds to the legal and social services needs of newly released individuals and others with criminal records, assisting them in making a successful transition back into the community. Further, CDD serves as the PDS liaison to individuals convicted of District of Columbia Code offenses and serving sentences in the District of Columbia Department of Corrections, Central Treatment Facility, and Federal Bureau of Prisons facilities, to provide representation in designated administrative hearings, information on institutional policies and procedures to protect their rights, monitor their conditions of incarceration, and to provide assistance and guidance on parole and other release-related matters. For juvenile clients, JSP represents children at administrative due process hearings, provides in-person legal consultations for children at the Districts youth detention centers and works with community organizations to develop reentry programs that address the special needs of children. Required Qualifications: High school graduation or equivalent is required. The successful candidate will be able to effectively communicate orally with all who come in contact with the office; must be able to deal tactfully and diplomatically with others especially during high volume periods. The successful candidate will have the ability to interact effectively and appropriately with the public and employees, in person, by email, and in all telephone communications in providing access to PDS services. The successful candidate will have the ability to follow detailed instructions, multitask, have the ability to organize their own work, and consistently demonstrate sound ethics and judgment. Preferred Qualifications: One year of clerical general experience above the high school level is desirable. College education may be substituted for general experience on the basis of one academic year equals nine months of experience. Customer service experience and a welcoming demeanor are highly desirable . It is desirable that applicants have knowledge of, and skill in applying basic business office rules, procedures and operations sufficient to perform a full-range of support tasks within a legal office environment. Accurate typing skills, basic data entry skills, and k nowledge of MS Office Suites are a plus for maintaining directories, personnel lists, and other guides and references. How you will be evaluated: Your application package includes your letter of interest, rsum and requested supporting documents. Please ensure your application package includes detailed information to support your qualifications for this position. Failure to provide sufficient evidence in your application package and requested supporting documents can result in a rejection of your application package. Rating: Your application package will be rated and ranked among other applicants, based on your experience, education, training, performance appraisals, and awards relevant to the duties of this position. Your rating can be lowered if your application package is not supported by the requested documents. Referral: If you are among the top qualified candidates, your application package will be referred to ahiring manager for consideration at which time you may be invited to participate in a selection interview. Benefits: PDS is funded by federal appropriations, and employees are entitled to participate in federal benefits plans, federal retirement systems, and the workers compensation program. Transferring federal employees will receive recognition of creditable federal service for leave accrual and retirement (if applicable) purposes. Benefits include: Federal Employees Retirement Systems (retirement annuity) Thrift Savings Plan (similar to a 401K program) Federal Employees Health Benefits (health insurance) Federal Employees Group Life Insurance (life insurance) Federal Employees Dental and Vision Insurance Program Flexible Spending Accounts (for health care and dependent care) Long Term Care Public Transportation Subsidy (funding contingent) Parking Space Lottery Employee Assistance Program Federal Occupational Health (access to health clinic and services) How to Apply: Applicants must submit the following: Cover Letter Resume Explanation why leaving current, or left most recent, employment (include in resume or cover letter) Please submit your application package via email as MS Word or PDF documents to the following email address: . The vacancy number and title of the vacancy MUST APPEAR on the subject line of the email. Application packages submitted with missing information can affect referring application package to the hiring manager. PDS does not accept application packages by mail or fax. For applicants with disabilities, this organization provides reasonable accommodations which will be decided on a case-by-case basis. To request a reasonable accommodation for any part of the application or interview process, please contact Jenni Salas, HR Specialist at (202) 824-2420 or at PDS is an Equal Opportunity Employer and an E-Verify Participating Agency Job Requirements: The incumbent is under the supervision of the Chief of the Community Defender Division and is responsible for receiving and directing persons who call or visit the Community Defender Division, and giving them information in person or by telephone concerning the organizations, functions, programs, activities, operations and personnel of the Division and the larger organization. The incumbent also provides support to the CDD Office Manager, Deputy Chief for the Prisoner & Reentry Services Program, the Deputy Chief for the Juvenile Service Program, and the division staff to meet the mission and goals of the division and its programs. Major Duties: 1. Serves as information receptionist for the Community Defender Division satellite office. Responsible for providing information in person or over the telephone, in response to inquiries concerning the identification, location and general responsibilities of organizations, functions, programs, activities, operations and personnel of the division and larger organization. 2. Receives all duty day calls from clients seeking legal assistance or information concerning their cases; determines the purpose of their calls and identifies their needs for assistance; determines the appropriate CDD program or individual attorney involved in the case; enters duty day calls in the computer system (Atticus) including demographic information and reasons for seeking assistance from CDD; and refers them to the appropriate program, attorney, or other staff person. 3. Receives all walk-in visitors to CDD, directs visitors to appropriate offices or individuals for meeting, and refers those seeking legal assistance to the duty day attorney for consultation. Maintains records of visitors and inquiry tallies via the PDS electronic case management system (Atticus) and physical filing system. 4. Receives all incoming mail and packages, including FedEx and courier mail; sorts them by individual offices for distribution; maintains CDD Mail Protocol, including tracking scanning and tracking, via Atticus; mails letters and other correspondence on behalf of division staff. 5. Prepares case assignments via Atticus and physical files for attorneys upon approval of CDD Chief and/or Deputy Chiefs. 6. Prepares documents, training materials, case related discovery, and other documents through the use of various technologies and physical materials to support daily activities of CDD staff. 7. Prepares cases and division records to be archived; utilizes PDS archiving protocol, including preparation and tracking via Atticus and preparation of the physical files for transport and storage. 8. Participates in and provides administrative support for frequent CDD events, sponsored by PDS and community based organizations, with an emphasis on community outreach, engagement, and education related to the mission of CDD. 9. Adheres to supervision requests including but not limited to: division and program staff meetings, individual supervision meetings and evaluation, internal and external trainings, and participation in community events. 10. Performs other duties as assigned.

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