Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations, and have over 122 programs and over 3,510 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
As Part of the Telecare Family Cordilleras is a licensed 68-bed mental health rehabilitation center (MHRC) and a licensed 49-bed adult residential facility (ARF) called The Suites. Cordilleras primarily serves San Mateo County residents, 18-59, with long histories of mental illness and multiple episodes of acute psychiatric hospitalization.
Employment Status: Full-Time
In this mid-level management position and under direct supervision of the Administrator, the Clinical Director provides leadership, coordination, and clinical supervision to multidisciplinary team(s) and/or program(s). Assists Administrator with quality improvement duties.
o Two (2) years post-graduate direct clinical experience in a mental health setting
o Must have experience working with mental health and substance use consumers, families and advisory boards
Masters or higher degree in Social Services
One (1) year in leadership role in relevant setting (inpatient or outpatient setting, as appropriate)
Current licensure/registration as LCSW in the state of program operation (except for out-of-state applicants with existing licensure in good standing)
Sensitivity to multi-cultural populations and issues
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.
Demonstrates the company mission, purpose, values and beliefs in everyday language and contact with internal and external stakeholders
In conjunction with the Administrator, acts as the clinical authority of the program and establishes clinical systems and standards of care
Provides safe, effective, and efficient implementation of direct care in accordance with established policies, procedures, and standards of care
Plans, organizes, directs, and controls clinical services and is responsible for administrative functioning of clinical services departments
Continually communicates with community partners and customers to ensure continuity of care for members served
Ensures program functions smoothly within the larger behavioral health system by building and maintaining relationships with community partners
Oversees documentation by clinical staff and performs audits of Clinical Charts to ensure adherence to State and County Requirements
Establishes and maintains a recovery culture and philosophy within the program
Promotes and maintains good relationships and communication between departments
Aids in creating policies and procedures that address clinical quality and risk
Completes incident investigations and summaries for regulatory agencies, as necessary
Responsible for regular supervision and evaluations of assigned staff
Ensures high quality services are being provided to all members served
Assures facility/program honors the rights of members served
Collaborates with other staff in implementation of corporate initiatives, and other services, as needed
Available to assist at other Telecare facilities (consult) as needed
Ensures treatment adheres to established policies, procedures and standards of care
Ensures complete and accurate records on interventions and behaviors of members served
Provides individual/group education and training
If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
If employed at Outpatient program, must employ members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
Ability to contribute to policy and procedure development in a matter that addresses clinical quality and risk
Understanding of local system of care and how the program fits within it
Ability to maintain excellent relationships with members served and community partners
Familiarity with a variety of evidence based practices appropriate to members served
Knowledge and experience using the American Society of Addiction Medicine (ASAM) criteria
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and firm grasping. The position requires manual deviation, repetition and dexterity.
EOE AA M/F/V/Disability