Student & Family Support Coordinator

Employment Type

: Full-Time


: Miscellaneous

With almost 200 students at more than 30 high schools, Tenacity's College Prep program engages participants at the whole-group, grade- specific, and individual levels. Our objective is to holistically meet the needs of each student, promoting their journey along a positive path to post-secondary pursuits and productive adult lives. As the College Prep team grows to meet the critical needs of Boston's youth, it offers a unique opportunity for a talented professional who understands the development of the whole child.

The successful candidate will be energetic, collaborative, "willing to go the extra mile,” and be deeply committed to empowering Boston's youth to achieve academic and personal success. S/he must also be dedicated to promoting and increasing parent and family involvement in all aspects of programming.

The SFSC position requires daily travel around the city to high schools, students’ homes, partner programs’ offices,college campuses, etc. Under the direction of the Director of College Prep & Alumni Programs, this position will primarily focus on direct service with Tenacity high school students and their families, as well as relationship-building and collaboration with high schools attended by these students.

Duties of this position will include, but are not limited to:

Student Engagement & Support (for students at assigned “Cluster” of Boston-area high schools)
Development of mentoring relationships
Persistent outreach/check-ins via phone, in person, and via social media
Tracking of students’ academic performance and identifying/addressing obstacles to success
Communication with high schools & community-based programs regarding “shared” students
Coordinate, lead, and/or serve as extra staff for events, workshops & homework help sessions
Assist in curriculum development, planning and facilitation of monthly student workshops for grades 9-11
Recruit students to events and workshops
Crisis Management (with regard to students/families)

Family Engagement
Regular outreach/communication with parents/guardians
A minimum of one family visit annually with each Tenacity student and their family
Additional family visits for students struggling with truancy, academic failure, court involvement, and/or other high-risk circumstances.
Develop, recruit for, and facilitate (or bring outside resources to facilitate) parent workshops that strengthen parents’ ability to participate in and support their teens’ personal & academic success.
Serve as a liaison to build trusting relationships between parents and high schools. This may include helping to assist parents in minimizing language and/or cultural barriers.
Act as a resource for families/help identify additional services or support they may need.

Engage in diligent and comprehensive data collection of tracking of student data and your own outreach & student support
Intensive team collaboration, including daily communication (written & verbal), a weekly team & management meeting, acceptance of resources and expertise offered by fellow team members, and participation in group efforts such as grades collection, newsletters, mailings, special events, etc.
Educate rising 9th graders and their families about the College Prep Program

Bachelor’s Degree Required. Master’s Degree in Education, Counseling, Social Work, Youth Development, or related field preferred. Experience working effectively with a diverse population of teens and families.
Belief in Tenacity’s mission and model.
Ability to develop impactful relationships with students/families while maintaining professional boundaries.
Experience building and managing relationships with multiple stakeholders, e.g. partner programs and schools.
A “do whatever it takes” attitude, including willingness to travel around Boston daily and work nontraditional hours.
Excitement about working as part of a highly collaborative team.
Ability to think critically and find solutions to complex and challenging situations. Flexibility/ability to adapt to last minute changes and demands.
Willingness to adhere to organizational and programmatic policies and procedures.
Valid Massachusetts Driver's License required; Daily access to reliable vehicle strongly preferred.
Excellent verbal, written and interpersonal communications skills.
Computer/internet savvy, with proficiency in Microsoft applications (Word, Excel, PowerPoint).
A balance of self-direction/initiative and humility/a desire to learn.
Strongly preferred: Spanish or Haitian Creole fluency (written/verbal).

TO APPLY: Please send a cover letter and resume to, and include "College Prep SFSC" in the subject line of your email.

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