Quality Assurance Manager (SHS141)

Employment Type

: Full-Time


: Healthcare - Nursing

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.

VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth.

VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work.

Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.

The Quality Assurance Manager provides a valuable resource to program managers and direct care staff who have the basic responsibility to provide the best possible services to their program clients. The Quality Assurance Manager uses his/her skills in program design, staff training, service evaluation and staff consultation to assist program staff and senior management to achieve this important goal.


The position requires a bachelor’s degree in a related field and five years experience in program management, staff supervision, program evaluation, and staff training.


  1. Ensure that approved systems of data collection, evaluation and quality improvement are in place, operating according to approved procedures, and providing accurate, useful data.
  2. Provide training and follow-up consultation to designated direct care and supervisory staff to insure strong staff skills in delivery of program services including the use of adopted service models.
  3. Participate in quality assurance activities including monitoring outcome data, attending quality assurance meetings, making recommendations to the division director, and providing written reports.
  4. Monitor results of external surveys conducted by licensing, funding and local agencies as well as voluntary certification surveys. Conduct prevention activities, including mock surveys using outside survey standards.
Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Job Requirements:

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